Shipping & DOA Shipping & DOA

Arrive alive guarantee. Click HERE for details.

We select and ship the heathiest specimens only!!
No box, handling and heat/cold packs charges.

In an effort to ensure live stock arrive alive, all SeaU Marine Online Live stock are shipped via FedEx Express or Greyhound (which ever is most cost effective) to all addresses within Ontario. For all other provinces, Westjet will be used and delivered to nearest airport for pick up. Flight information, way bill number and pick up location will be provided to the receiver upon shipping.

We ship to the shipping address you type into the Shopping Cart, not the billing address or any address associated with your account. Our order fulfillment process uses the Shopping Cart receipt because the credit card transaction does not contain the order details. Plus, many customers want their purchase shipped to their work address or an address different than the one linked to their bill to address.

Shipping charges is based on the total value of goods before applicable taxes. The following chart is a break down of our shipping costs.

Purchase amount $0-$49.99 $50-$149.99 $150-$249.99 $250-$349.99 $350 and Up
Shiping cost* $99 $65 $55 $35 Free Shipping

*apply to customers in BC,AB,SK,MB, ON,PQ and Maritime only, other prov. customers PS contact us for acutal shipping option or cost.
*Holiday season delivery dates will be changed based on the Fedex shipping schedules.

When will my order ship? To ensure your live stock arrives to your door next day, the following is our shipping schedule.

Orders recieved
before 10PM EST.
Tuesday Wednesday Thursday to Monday
Ships Wednesday Thursday Tuesday

New DOA policy effective May 15, 2011

DOA Policy - Buyer must be able to accept package from Fedex Upon arrival on the first delivery attempt, otherwise DOA policy will be voided. West Jet shipments must be picked up within 4 hours of arrival, otherwise DOA policy will be voided. Buyer must file any DOA clams via e-mail within 12 hrs after the receipt of live goods package, and clear photos of the actual specimen is required. Once the claim is honoured, SeaU Marine Online will credit the DOA items less any shipping cost towards the buyers next purchase. All credits must be used within 3 months of issue date. Buyer agrees not to hold SeaU Marine Online responsible for losses due to negligence or delays by shipping company or airline used.